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Customer Support
We want you to be happy with your order! You can contact us through the below form, email at admin@americangroceriesbelgium.be, facebook messenger @americangroceriesbelgium,
and phone (9 am to 5 pm Monday to Friday).
We're Here to Help!
Fill out the form and we'll get back to you as soon as possible
Location
You Can Always Order Online, Choose Pickup Locations, or Shop in Our Store on Saturdays !
Monday to Saturday 8 am to 12:30 pm, 2pm to 6pm
Librairie le Kiosque
Chaussee de Huy 180, 1325 Chaumont-Gistoux
FAQ
Frequently Asked Questions
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When is your store open?Our online store is open 24 hours a day, 7 days a week. Our physical distribution center (store) is open on Saturdays from 10 am to 5 pm.
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Are all the products approved for sale in the European Union?Yes! We carry products that are approved for sale in the European Union. This means we do not carry products that are not approved, such as Flamin' Hot Cheetos, shelf stable cheese products, and most canned meat.
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May I request you carry a product?Yes! Please contact us through facebook messenger, email, or chat. Let us know what you would like us to stock and we will see if it is possible.
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How are the shipping prices are determined?The shipping costs are our actual costs of the postage and the packing materials. Shipping is based on weight by kilograms of the total of the products. Please understand that shipping is more expensive in Europe than in the USA. We try to offer several shipping options (Bpost and Mondial Relay) per country to give the choice between quicker arrival/higher price and slower arrival/lower price.
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Who runs this business?We are a small local business run by an American woman and English man. Our business contributes to our local economy and we support our local non-profit organizations.
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