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Customer Support

We want you to be happy with your order! You can contact us through the below form, email at admin@americangroceriesbelgium.be, facebook messenger @americangrocerieseurope,

and phone (9 am to 5 pm Monday to Friday).

At the Grocery Shop

We're Here to Help!

Fill out the form and we'll get back to you as soon as possible

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Location

You Can Always Order Online, Choose Pickup Locations, or Shop in Our Store on Saturdays !

Saturday 10 am to 5 pm

Stationstraat 37

Overijise 3090, Belgium

Monday to Saturday 8 am to 12:30 pm, 2pm to 6pm

Librairie le Kiosque

Chaussee de Huy 180, 1325 Chaumont-Gistoux

FAQ

Frequently Asked Questions

  • When is your store open?
    Our online store is open 24 hours a day, 7 days a week. Our physical store (at Stationstraat 37, Overijise Belgium 3090) is open on Saturdays from 10 am to 5 pm.
  • Are all the products approved for sale in the European Union?
    Yes! We carry products that are approved for sale in the European Union. This means we do not carry products that are not approved, such as shelf stable cheese products, and most canned meat.
  • May I request you carry a product?
    Yes! Please contact us through facebook messenger, email, or chat. Let us know what you would like us to stock and we will see if it is possible. Please note we cannot import frozen/refrigerated/fresh food from the USA due to enormous costs.
  • How are the shipping prices are determined?
    The shipping costs are our actual costs of the postage and the packing materials. Shipping is through Bpost and is based on weight by kilograms of the total of the products. Bpost then hands over the package to your country's postal provider. Please understand that shipping is more expensive in Europe than in the USA.
  • Who runs this business?
    We are a small local business run by an American woman and English man. Our business contributes to our local economy and we support our local non-profit organizations.
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